Terms of Service

These terms apply when you book a cleaning with Everkept Home Cleaning LLC ("Everkept," "we," "us"). By booking, you agree to them.

1. Our service

We arrange residential cleaning at your home through independent, vetted cleaning partners. We handle booking, scheduling, payment and customer care. What each service includes is listed on our website.

2. Quotes and prices

Prices are based on the home details you give us. If the home is much larger or in a very different condition than described, your cleaner will contact us before starting and we'll confirm any change with you first. The first visit for recurring service is a deep clean; recurring prices apply from the second visit. Homes over 3,500 sq ft are quoted individually.

3. Payment

We save a card when you book and charge it after each clean. Tips are optional and go entirely to your cleaner. Discounts and credits, including referral credits, have no cash value and can't be combined unless we say so.

4. Cancellations and access

Cancel or reschedule free with at least 24 hours' notice. Later cancellations, or visits where the cleaner can't get in, are charged 20% of the visit. You can pause or cancel recurring service anytime with 24 hours' notice. There are no contracts.

5. Our guarantee

If something on the checklist was missed, tell us within 24 hours. We'll re-clean those areas within 48 hours at no charge. If you're still not satisfied after the re-clean, we'll refund that visit.

6. What we don't do

Mold or biohazard cleanup, hoarding situations, pest infestations, exterior windows, chandeliers, work above a two-step ladder, lifting over 25 lbs, grout or stain restoration, and heavy wall scrubbing. Cleaners may stop or decline work that's unsafe.

7. Your home

Please secure valuables, cash, heirlooms and fragile items, and let us know about pets and anything to avoid. Keep pets that may be anxious or unsafe away from the work area.

8. Damage

Report any damage within 24 hours with photos. We'll work with you and our cleaning partner (and their insurance) to repair, replace or reimburse at fair value. We aren't responsible for items that break from normal wear, improper installation or pre-existing damage, or for items that weren't secured as asked above.

9. Our cleaning partners

Our cleaning partners are independent businesses. For 12 months after your last service with us, please don't hire an Everkept cleaning partner you met through us directly for cleaning outside our service.

10. Text message terms

By opting in, you agree to receive text messages from Everkept Home Cleaning about your quote, appointments and service, and, if you separately opt in, about offers. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase. See our Privacy Policy for how we handle your information.

11. Limitation of liability

To the extent the law allows, our total liability for any claim related to a cleaning is limited to the amount you paid for that cleaning, except for damage covered under section 8.

12. Governing law

These terms are governed by the laws of the State of New Hampshire. Any dispute will be handled in the courts of Rockingham County, New Hampshire.

13. Changes

We may update these terms. The version on our website when you book applies.

Contact

Everkept Home Cleaning LLC · [business mailing address] · (603) 555-0100 · hello@everkepthome.com